Privacy Policy

Effective date: 1 June 2025

This Privacy Policy describes how EZRA CONNECT SDN BHD (202501036964 / 1638374-T) ("we", "our", "us") collects, uses, and protects personal data when you visit https://easytrip.my/ (the "Platform").

1. Data Controller

EZRA CONNECT SDN BHD
A-13-03, KIP CORE SENTRAL, PERSIARAN WARISAN, KIP SENTRAL, KOTA WARISAN, 43900 SEPANG, SELANGOR, MALAYSIA
Email: [email protected]
Tel: 603-5567 0205 / 603-5567 0202

2. Personal Data We Collect

• Identity data: full name, IC or passport number, date of birth, nationality.
• Contact data: email address, phone number, mailing address.
• Account data: login credentials (email + encrypted password).
• Booking data: package selected, travel dates, number of passengers, payment reference.
• Corporate data: company name, SSM registration number, TIN, authorised personnel details (B2B customers only).
• Technical data: IP address, browser type, pages visited, session data.

3. How We Use Your Data

• Process and confirm travel bookings and trip requests.
• Communicate booking confirmations, payment notices, and service updates.
• Facilitate approval workflows for B2B corporate customers.
• Comply with legal obligations under Malaysian law, including the Personal Data Protection Act 2010 (PDPA).
• Improve the Platform through analytics and user-experience research.

4. Legal Basis for Processing

We process personal data on the following bases: (a) performance of a contract (booking fulfilment); (b) your explicit consent; (c) compliance with a legal obligation; and (d) our legitimate interests in operating a safe and effective marketplace.

5. Data Sharing

We share your data only with:

• Travel vendors listed on the Platform, to fulfil your booking.
• Payment processors to handle transactions securely.
• Cloud infrastructure providers (hosting, email) bound by data-processing agreements.
• Regulatory or law-enforcement authorities where required by Malaysian law.

We do not sell or rent your personal data to third parties.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described above, or as required by law. Booking records are kept for a minimum of 7 years in accordance with Malaysian tax and commercial law.

7. Your Rights Under PDPA 2010

You have the right to: access your personal data; correct inaccurate data; withdraw consent (where processing is consent-based); and lodge a complaint with the Personal Data Protection Commissioner.

To exercise these rights, contact us at [email protected].

8. Cookies

The Platform uses strictly-necessary session cookies (for authentication) and analytics cookies (with consent). You may disable non-essential cookies in your browser settings.

9. Security

We implement industry-standard safeguards including TLS encryption in transit, encrypted passwords at rest, and role-based access controls. No system is completely secure; please notify us immediately if you suspect a breach at [email protected].

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via email or prominent notice on the Platform. Continued use after the effective date constitutes acceptance.

11. Contact Us

EZRA CONNECT SDN BHD
A-13-03, KIP CORE SENTRAL, PERSIARAN WARISAN, KIP SENTRAL
KOTA WARISAN, 43900 SEPANG, SELANGOR
Email: [email protected]
Tel: 603-5567 0205 / 603-5567 0202